Contact our team
The Mega Rush support team is ready to help with questions, account-related issues, technical concerns, or general feedback. Contact us by live chat, email or phone and we’ll assist with deposits, withdrawals, verification, or site navigation. Have your account details handy for faster service. The MegaRush help desk supports English and French for Canadian players and can guide you through limits, responsible gaming tools, or promo queries. You can email payments or security for billing or verification.
| Department | Contact |
|---|---|
| Customer support | Live chat (on-site), [email protected], typical reply within 15 minutes during hours |
| General enquiries | [email protected] — response within 24 hours |
| Affiliate enquiries | [email protected] — partner manager available Mon-Fri |
| Phone | +1 416 582 7391 (English/French support) |
| Working hours | Mon-Fri, 09:00-21:00 ET; Sat-Sun, 10:00-18:00 ET |
Email Support
Email is the preferred contact method for detailed requests, account issues, or situations that require documents or explanations. Please email [email protected] with a clear subject line, your full name, and up-to-date contact details to avoid delays. Including your account ID and any relevant attachments in the first message helps us resolve your request faster.
Contact Form
Need help? Our Canada support team will reply within 24 hours. Name <label for="email" style="font-size:14px;">Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="padding:10px; border:1px solid #ccc; border-radius:4px; font-size:14px;" /><label for="message" style="font-size:14px;">Message</label><textarea id="message" name="message" required rows="5" placeholder="How can we help you?" style="padding:10px; border:1px solid #ccc; border-radius:4px; font-size:14px; resize:vertical;"></textarea><button type="submit" style="background:#0066cc; color:#fff; padding:10px 14px; border:none; border-radius:4px; font-size:14px; cursor:pointer;">Send message</button><div style="font-size:12px; color:#666; margin-top:6px;">For account verification or withdrawals, please use the secure upload area in your account profile.</div>Response Time
Our support team aims to respond to support requests quickly. Most inquiries are answered within one business day, while account checks or KYC reviews are often resolved within 24 to 48 hours. More complex cases, such as fraud investigations or payment disputes, may take longer depending on their nature, and we’ll keep you informed at every step.
Feedback
Your feedback matters to us. If you have suggestions, ideas, or any issues to report, please share them, we read every message and use input to improve site features, promotions and overall user experience. Tell us what works, what doesn’t or what you’d like to see next; your comments help shape updates and make the casino better for all Canadian players.