Responsible Gambling Policy

At Mega Rush we take responsible gambling seriously. We want players to enjoy their time with us while keeping play safe and sustainable. That means clear controls, sensible limits, and practical support if gambling starts to feel like a problem. This page explains the tools we offer, how to use them, and where to find help in Canada.

Player protection principles

We design our service to protect players through age verification, identity checks, and ongoing activity monitoring. We respect your privacy and only use data to keep accounts secure and to identify signs of risky behaviour. Our team can intervene where needed to offer support and account restrictions.

Activity-control tools

Deposit limits

You can set daily, weekly, or monthly deposit limits from your account settings. Reducing limits takes effect immediately; increases may have a cooling-off period to give you time to reconsider.

Loss limits and session controls

Loss limits let you cap net losses over a chosen period. Session limits and reality checks help you monitor time spent playing - you can receive pop-up reminders or automatic log-outs after a set duration.

Time limits and account breaks

If you need a short break, use our account break option to suspend play for 24 hours, 7 days, or longer. For longer-term steps, self-exclusion is available and will lock your account for the chosen period. During any break or exclusion we will stop marketing contact and restrict access to your account.

Self-exclusion

Self-exclusion can be applied through your account or by contacting support. To request changes, email [email protected]. Once self-excluded, the account remains closed for the selected period and re-opening follows a confirmed process after expiry.

Signs of problematic behaviour

Watch for signs such as chasing losses, spending more than planned, borrowing money to gamble, neglecting work or family, or hiding gambling activity. If you notice these signs in yourself or someone close to you, consider using the tools above or seeking external help.

Tips for keeping control

Set a clear budget before you play, use deposit and loss limits, take regular breaks, avoid gambling when tired or under the influence, and track the time you spend online. Small steps can make play more sustainable.

Professional help and support organisations

If you need further assistance, contact recognised services such as the Centre for Addiction and Mental Health (CAMH), BeGambleAware, or Gamblers Anonymous, or reach out to provincial problem gambling helplines. For account restrictions or to discuss options with us directly, email [email protected]. If you or someone is in immediate danger, contact local emergency services.

If you prefer, our support team at MegaRush can guide you through any of the tools above and help set the controls that work best for you.