Responsible Gambling

At Mega Rush we take responsible gambling seriously. We want play to stay safe and in your control, so we provide clear tools and guidance for managing your activity. This page explains how we protect players, the controls available in your account, signs of problem gambling, practical tips to stay in control, and where to find professional help in Canada.

Our player protection principles

We aim to promote safe, regulated play and to reduce gambling-related harm. We encourage informed choices, transparent controls, and timely support for anyone who needs it. Our approach balances player autonomy with practical safeguards.

Activity-control tools

You can manage your play directly from your account settings or by contacting our support team. Available controls include deposit limits, loss limits, session reminders, and time-outs that take effect immediately.

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits can be lowered instantly and increased only after a cooling-off period to encourage responsible adjustments.

Loss limits

Loss limits help cap net losses over a set period. Setting a loss limit can prevent surprise shortfalls and keep your play within a budget you are comfortable with.

Time limits and session reminders

Use session reminders and reality checks to monitor duration and activity. Options include pop-ups showing elapsed time or automatic logouts after a chosen session length.

Self-exclusion and account breaks

If you need a longer break, self-exclusion is available for short or extended periods, up to permanent exclusion. During self-exclusion your account will be closed and marketing messages stopped. To request or end a self-exclusion period, contact support at [email protected].

Recognizing signs of problematic behaviour

Watch for changes such as chasing losses, borrowing to play, neglecting responsibilities, or hiding activity. Sudden increases in time or money spent, anxiety around play, or repeated attempts to bypass limits are common warning signs.

Practical tips to stay in control

Set a budget before you play and stick to it. Use deposit and loss limits, enable session reminders, take regular breaks, and avoid gambling when stressed or under the influence. Treat play as entertainment with a fixed cost, not a way to make money.

Professional help and support organisations

If you or someone you know needs help, reach out to local health services or provincial gambling helplines. Canadian resources include Centre for Addiction and Mental Health (CAMH), ConnexOntario, Gamblers Anonymous, and BeGambleAware. These organisations offer confidential advice, counselling, and referral services.