General Terms and Conditions
These Terms and Conditions describe the rules that govern your use of the Mega Rush platform and our relationship with you as a player in Canada. We set out what we expect from you, what you can expect from us, and how we manage accounts, payments, promotions and disputes. By using the site you agree to follow these terms and any additional conditions that apply to specific products or promotions.
Account responsibilities
You are responsible for maintaining accurate account information and for all activity that occurs under your account. Keep your login details secure and do not share your password. We may suspend or close accounts where we suspect fraud, multiple accounts, account takeover, or other breaches. Account verification is required before large withdrawals and may include government-issued ID and proof of address.
Eligibility requirements
Only individuals who meet local legal gambling age and residency requirements may register. We do not accept players from restricted jurisdictions listed in our terms. You must not use a VPN or proxy to access the platform. Providing false information during registration may result in account closure and forfeiture of funds.
Acceptable platform use
Use the site for lawful, personal gaming only. Automated play using bots, collusion, matched betting intended to abuse promotions, or any action that disrupts service is prohibited. We may limit, suspend or close accounts that engage in abusive or suspicious behaviour. Users must respect other players and our staff when contacting support.
General bonus and promotion rules
Promotions are subject to specific terms that apply in addition to these general rules. Bonuses and free spins may carry wagering requirements, contribution restrictions by game type, maximum bet limits while a bonus is active, and expiry dates. Only one welcome offer per person, household or IP is allowed unless explicitly stated. We reserve the right to disqualify accounts that breach promotion rules or attempt to misuse offers.
Deposits and withdrawals
Payments must be made using your own verified payment methods. We may require identity checks, source-of-funds documentation, or further verification before processing withdrawals. Withdrawals may be subject to internal limits and security checks; large payments can be paid in instalments where needed. Processing times depend on the chosen method and your bank or provider.
Dispute resolution
If you have a complaint, please contact our support team and provide relevant details so we can investigate. We aim to resolve issues promptly and fairly. If we cannot reach agreement, disputes may be referred to independent dispute resolution as outlined in our customer support guidance and applicable law.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the service after changes are posted constitutes acceptance of the revised terms. For questions about these terms, contact our support team at [email protected].
Where practical, MegaRush follows responsible gambling practices and provides tools such as deposit limits, time-outs and self-exclusion to help manage play. Please use these tools if you need them.